1. Agreement to these Terms
These Terms of Service ("Terms") are a binding agreement between you and Quantum Recovery LLC d/b/a Relyfe ("Relyfe," "we," "us"). By accessing ReLyfe.health, joining our waitlist, creating an account, purchasing a membership, or otherwise using our websites, portal, and services (the "Services"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
2. What Relyfe is — and isn't
Relyfe is a telehealth and wellness platform. Relyfe is not a medical group, pharmacy, or laboratory and does not practice medicine. All medical care available through the Services is provided by independent, licensed healthcare providers exercising their own independent clinical judgment. Medications are dispensed by independent licensed pharmacies, and laboratory services are performed by independent licensed laboratories.
- No guarantee of treatment. Completing an intake or assessment does not guarantee that a provider will issue a prescription or recommend any therapy. All prescribing decisions belong solely to the treating provider.
- No medical advice from the platform. Content on the Services — including educational pages, guides, and articles — is general information, not medical advice, and does not create a provider–patient relationship with Relyfe.
- Availability varies. Specific therapies depend on applicable law, regulatory status, provider judgment, and pharmacy availability, and may change. Therapies described as pending regulatory review are not offered for sale.
3. Eligibility
You must be at least 18 years old, reside in a jurisdiction where the Services are available, and have the legal capacity to enter into these Terms. You agree to provide accurate, current, and complete information — including health information submitted during intake — and to keep it updated. Providing false or incomplete health information can be dangerous and is grounds for termination.
4. Telehealth consent
By using care services, you consent to receive care via telehealth technologies, which have benefits (access, convenience) and limitations (no physical examination; technology can fail). You may be asked to sign a separate telehealth informed-consent document from your treating provider, which governs your provider relationship. You agree to follow your provider's instructions, attend scheduled check-ins, and report side effects or concerns promptly.
5. Memberships, billing, and refunds
- Membership tiers. Relyfe offers membership programs (including The Relyfe Circle) with tier-specific benefits described at purchase. Benefits do not include any guarantee of prescription or treatment.
- Recurring billing. Memberships renew automatically on the billing cadence you select (e.g., monthly, semi-annual, annual) until canceled. By subscribing, you authorize recurring charges to your payment method at the then-current rate.
- Cancellation. You may cancel at any time through your account or by emailing info@ReLyfe.health; cancellation takes effect at the end of the current billing period.
- Refunds. Except where required by law, fees are non-refundable once a billing period begins. Prescription medications cannot be returned or refunded once dispensed, consistent with pharmacy law.
- Price changes. We may change pricing with advance notice; changes apply at your next renewal.
6. Acceptable use
You agree not to: misrepresent your identity or health information; use the Services on behalf of another person without authority; resell, share, or transfer medications; attempt to obtain therapies for non-medical or prohibited purposes; interfere with the security or operation of the Services; scrape or reverse-engineer the platform; or use the Services in violation of any law. We may suspend or terminate access for violations.
7. Intellectual property
The Services, including the Relyfe name, wordmark, site content, and design, are owned by Quantum Recovery LLC or its licensors and protected by intellectual-property laws. We grant you a limited, revocable, non-transferable license to use the Services for personal, non-commercial purposes. No other rights are granted.
8. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, RELYFE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RELYFE DOES NOT WARRANT ANY PARTICULAR HEALTH OUTCOME. INDIVIDUAL RESULTS VARY. RELYFE IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF INDEPENDENT PROVIDERS, PHARMACIES, OR LABORATORIES.
9. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, RELYFE AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM OR RELATED TO THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID TO RELYFE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
10. Indemnification
You agree to indemnify and hold harmless Relyfe and its owners, officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Services, or your violation of law or third-party rights.
11. Dispute resolution; governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding arbitration administered by JAMS in Los Angeles County, California, on an individual basis. You and Relyfe each waive the right to a jury trial and to participate in a class action. Either party may bring qualifying claims in small-claims court. You may opt out of this arbitration provision within 30 days of first accepting these Terms by emailing info@ReLyfe.health with the subject "Arbitration Opt-Out."
12. Changes; termination; miscellaneous
We may update these Terms by posting a revised version with a new "Last updated" date; material changes will be notified as required by law, and continued use constitutes acceptance. We may suspend or terminate the Services or your access at any time for violation of these Terms or as needed to comply with law; sections that by their nature should survive (including Sections 7–11) survive termination. If any provision is found unenforceable, the rest remain in effect. These Terms, together with the Privacy Policy and any consents you sign with providers, are the entire agreement between you and Relyfe regarding the Services.
13. Contact
Quantum Recovery LLC d/b/a Relyfe
Email: info@ReLyfe.health